Lauren,
Students connect with the school through its employees. When a connection is broken through an employee's departure, the student looses his/her reason to stay and student retention is negatively impacted. The earlier in the student's educational journey, the more fragile the connection and the easier it is for the student to walk away. On the flip side, some turnover is good in that new blood can bring in new ideas and new energy but all turnover needs to be managed so that to students, the turnover is seamless or transparent.
Dr. Patricia Kapper
