Shelley, Good comments, Shelley. As the supervisor, we have the obligation to determine our employees' satisfaction, whether through employee satisfaction surveys or simply by talking with them. If we determine some level of dissatisfaction, it behooves us to figure out what we might do to at least lessen some of that unhappiness. Remember the old adage about one bad apple spoiling the rest. The same is true of employees. Is one person is not pleased with his/her job, things will be said and done which can influence how others feel and perform. Knowing this and taking positive action can have a significant impact on the department and the company from a financial as well as a morale standpoint. Dr. Patricia Kapper