David, I think that you are right on target. Creating an organizational culture that rewards innovation and creativity can make a huge difference in organizational performance as you have seen with the attitudinal change in your campus. I think the innovative process needs to be coupled with clear role definitions and accountabilities as well. How do you balance the consistent application of policies and procedures required from regulatory bodies like the Department of Education and the accrediting bodies (rules that must be adhered to) with an innovative and creative environment that focuses staff on continuous improvement and service to students?