Lydia, I'm jumping up and down in my head saying, "Yes! Yes! Yes!" to your post. For too long the admissions process has remained the same, when today's student is very different than they were just a few years ago. Technology plays a big part in the change in our students, but as a result they need people to work with their mind, body and even spirit - rather than simply answering some questions, providing basic information, and enrolling them in classes. With the ratio of student to high school counselor climbing daily due to budget cuts and with adult students not even having 'counselors' as a resource, now more than ever we need to work with our students to facilitate their decision-making process. You're right, if it's retention we want then it IS our responsibility to graduate students that are balanced and satisfied with their education. Thank you!