Jeanette, Good points Jeanette. There probably is a lot to learn from the retail side of the career sector. Very important is customer service. It's the basic rule of building a business. In this case it is a focus on student success and satisfaction. Sometimes urgency has to be tempered when dealing with student enrollment. Sometimes a prospective student has to enroll when the time is right for them. Pushing enrollment when the individual isn't ready or has problems in their lives won't work and will result in student drop out. Thanks, Susan Dr. Susan Schulz