After Managing for Several years I notice that most times we the managers create a "environment" that either produces Positive/ Negative Results. Let me break it down. I remember years ago students where looked up on Students and the main goal was to set them up for success. Enrolling them in a program that they want and we would continually support them till graduation. But i noticed over the years we (management) has turned what use to be a consultative selling environment into a boiler room with boiler room expectation. So we now look at students as numbers and we need this amount of students and if not- then you are FIRED. So it forces admissions rep to know longer uphold Integrity but rather do anything possible to get a student. So thus you have reps now lying to students, you have reps enrolling students in medical program when they want to be a computer analyst. Since reality has sunk in- I have done my best to be "REAL" with my teams and most importantly corporate and i have never had an issue- B/C i tell them this is not a boiler room and there has to be metrics but i will not force my reps into a situation where they are forced to think outside the box negatively because they need a enrollment. Something to think about....... Mind you- I am not making excuses for negative behavior i am just flipping the coin for a change!!!