My name is Eric. I have been in college admissions for nearly 2 years now. I find the most important aspect of being admissions representative is the ability, as the module reflects, to be an expert on the programs and policies of your institution. The inability to adequately relay information to the student shows weakness and may sway the student out of attending your institution. Another thing that is very importany, obviously, is to stay positive. If on the phone or in person, talk with a smile. Your attitute directly reflects the tone of your voice. Thusly, affecting the impact and effectivess of your conversation with the audience.