Your approach is common for new colleges and can be quite valuable for your students. Understanding their perspective can help you in this conversation by simply asking the student if the tuition package is what they expected. They can only say 'Yes' or 'No'. Yes would be an easier response to handle than 'No', but when you get the No response you have the opportunity to ask 'Compared to what?' Once you have a point of reference from your student you have the opportunity to address the situation from an informed point of view. This may help you to outweigh or weaken any tuition objections. I hope this helps. If others have ideas please jump in! Dr. Jean Norris