Great awareness Iza. With so much information at the fingertips of every prospective student through the internet and smart phones, our school is already transparent. The role of the admissions professional is to continue that transparency throughout the admissions process. Knowing good open-ended questions to follow up a tuition response is the perfect approach. You can also follow up with the simple question 'Is that what you expected?'. The only responses can be yes or no and at least you know which direction to go with the open-ended question that follows.