I completely agree. It can be a very eye opening (and sometimes painful) experience initially. However, the experience is about the best way to identify where training needs and other management involvement is required. Knowing that some regulatory bodies are doing the same thing, it's particularly important to know exactly what is being said. Oftentimes, inappropriate comments are not done intentionally but, simply because someone doesn't know the answer and tries to "do the right thing" by improvising which can lead to trouble.