stacy, I agree - and I also think that even current, long-time employees can use training and reminders on what is acceptable to say as it is easy to fall into terminology that could be misleading. For example, it is easy for an employee, in their positive attitude toward the institution, to inadvertently use words like "best" or "biggest" or other words that cannot always be validated and are subject to allegations of misrepresentation. Traci Lee