Angie, How the Disability Service provider is received -- and PERCEIVED -- at the institution is often a function of how willingly the administration is to follow through on the federal mandates. Do they do so because they MUST, or do they really believe that this is appropriate? If it is the former, the disability service provider may feel very uncertain as to whether there will be adequate support from the top of the need for the accommodations being prescribed. Active faculty/staff who stick by them and say, "Of COURSE we should be doing this" can go a long way for their credibility. Hint, hint. GRIN\ Dr. Jane Jarrow