Sherry-Lynn, I certainly don't want to dampen your enthusiasm as a caring instructor who wants to see all students succeed and thrive. But I would remind you to be careful to separate out your desire to help from your role as a facilitator of access. You seem to want to take responsibility for whether or not a student with a disability is getting the accommodations needed. That is THEIR responsibility, first and foremost. You did just the right thing in making a referral to the student's advisor. But there are lots of reasons why a student may not be able to communicate well by phone -- and not being able to communicate well by phone (whether disability-related or not) MAY have little or nothing to do with the fact that he has not been active in the class. Don't make the assumption that anyone who is struggling in the class must have a disability. That sells everyone short!\ Dr. Jane Jarrow