I have found that if I just show a true concern for why they are here, then the walls begin to remove themselves and a better understand can be reached. Most people start with simple questions, I tend to make sure that my body languge as I approach them is one that shows exceptance and concern. I dont let them feel that I am distracted or have other things on my mind. I want them to understand right out of the gate, that I am here for them and them only. I will not answer an incoming phone call, nor do I let other people interrute me unless it is an emergency. By setting the tone and atmostphere, people understand and accept that the are the focus of why I came to work that day.
