The best way is to have an Agenda with each topic listed and have them sign in. Each time you email a rep about changes ensure you require a read receipt. I like to use MFR's and have each rep review the MFR, sign it, and put it in thier file. Admissions is the heart of any school; however, by nature of the beast they tend to take the path of least resistances. As for your second question constantly!
