Melissa,
There really is no right or wrong answer to this question since all elements are necessary to have a successful department and happy studnets. If a campus is delivering good customer service to their students, the students will be willing to provide information in a timely and accurate manner. Also, it will enable the campus to staff to interact with the students in a positive manner.
I apologize for my delayed response but I have been traveling the over the last few days. Best wishes to you on your continued education online.
Sincerely, Chyrl
