Catherine,
I agree that all items are extremely important to running a successful FA Office and each FA Office must find their focus to be successful. It appears taht you and your team focus on the customer service aspect to insure that your students feel confident and satisfied. One of the most important aspects about service is taking care of the customer at all levels and based on your answer you understand this important aspect.
Best wishes in your continued success in FA and online education.
Sincerely, Chyrl
