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Shelby,

I agree with your point that it takes many positive interactions to make-up for an error when handling a student's package. The error has the potential to delay funds but the damage done to your relationship with the student could be worse than the delay in funding. It is difficult to repair this type of damage with a student and parents. It is important to balance all of these characteristics in your daily handling of student affairs.

Chyrl Ayers

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