ricardo,
I think the group on a whole agrees with your position. A success Financial Aid Office requires all three characteristics to provide outstanding service to students (and parents). Several members of the group have focused on the customer service aspect; however, when providing good customer service you are striving to process timely and accurately. The items all go hand-in-hand when meeting the needs of your students and their families.
Best wishes in your continued online education process related to financial aid.
Sincerely,
Chyrl Ayers
