Elizabeth,
You have a great approach by offering exceptional service. This approach will be beneficial as you enter the area of financial aid. If your students already recognize the service aspect it should not be difficult to add timely and accurately processing. It has always been my opinion that these three characteristics go-hand-in-hand to develop the best experience for students and parents.
Best wishes as you complete the process to participate in Federal Student Aid Programs.
Sincerely,
Chyrl Ayers