Angie,
You point is excellent - technology can really improve the overall process and efficiencies in your production. Another good point you made was about structure. It is important for the Business Office to have structure along with being more efficient. Also, you knowledge that you have a Compliance Staff to ensure accuracy of the process and technology is very important. It is easier to focus on the needs of your students when you have strong internal systems and controls.
Best wishes as you continue your online financial aid experience.
Sincerely, Chyrl
