Jeffery,
This can be a tricky situation; however, I have found speaking with the third party to be beneficial in resolving their concerns. There are times that a third party does not want to assist and that normally means that you are not reaching the entire story from the student. It is important to document to ensure the protection of the student, federal student aid and the institution.
Sincerely, Chyrl
Chyrl Ayers
