Hello Ileana,
Welcome to my course and I hope you find it informative and useful!
Glad to see that the Financial Aid Information packet is prepared by the Financial Aid Office. It is all about the Admissions staff knowing "what they know and what they don't know" and that they have the resources to find the answers and to refer to the Aid Office.
Even with the information packet, when new staff come on board, some individual training by the Financial Aid Staff would be advisable.
