kim`, Yes, successful career schools know how to focus on customer satisfaction for the customers - students and employers.Interesting that you wait 6 months to contact grads. We believe that grads need to be contacted at least once a month for forever! Alumni can enroll in the next level programs and make a difference in your institution as discussed in earlier comments. We feel that grads should see their schools as a resource for ongoing training, use of library, and assistance in any phase of their job search, loss of job, goals to seek promotion, increased salary and lots more. Thanks, Susan Dr. Susan Schulz