Jennie, Staying in touch with employees is so great and important for success, in our opinion. It is a key to getting good information, It is dependent on how information is obtained. Your survey sounds great. We find that to get results surveys may have to be short, easy to take, and allow for comments. We also find that telephone and in person surveys garner a lot of unexpected information. The fact is that employers are your customers and have to be treated that way. Thanks, Susan Dr. Susan Schulz