Melissa, It sounds like you are not only having to develop rapport and build new relationships, but also having to mend old ones and perhaps rebuild the reputation of the Career Services department among past graduates. That's a challenge and it speaks to the precise reason relationships are emphasized in the course. There is no magic bullet for approaching different students and you may not be able to convert some of the individuals who are upset but goal 1 should always be to build rapport. If you can build a relationship, you will build trust and your partnership with the student/graduate will be improved. Robert Starks Jr.