Shannon, Weaving soft skills instruction throughout the student's lifecyle (including the skills you mentioned good eye contact, maintaining a professional demeanor at all times, and knowing how and when to shake hands, how to approach a potential employer, how to thank an employer for an interview or referral)is one of the single most important best practices that leads to positive graduate placement. What challenges did your institution fae when implementing this practice and how were the challenges overcome? Sheri Leach