Stephanie, you have a good appreciation of the soft skills needed. To get more specific, I have found that active duty service members (me included) tend to be very direct using email while in service. But I find that approach does not work in corporate America. I have found that I have had to soften my e-mail approach. What specific direction or guidance do you provide to your students so that their emails take on a less harsh tone? If you do provide this kind of coaching, how has it been received by veterans?