Hi Andrew,
It sounds like your plan will help to not only give your staff the chance to "see" the student experience but will also help to improve those experiences and make processes more student friendly! In addition to that, you'll have a team ready to strategize opportunities for improvement and help to implement those.
How do you think you'll determine which representatives you want to "walk in the student's shoes" and contribute to implementing improvements?
Thanks for your contribution. Here's to your success!
