The lesson in topic 3 is right. LISTEN, then get to the bottom of the problem. Some of our students go to many people before they get a clear answer to their questions. The problem is people think they are too busy to listen or, even worse, don't want to be bothered. Some people say I'm "too soft" with students or "giving in" to them. I don't feel that way at all. A student wants a voice, even if they don't get the answer they were looking for. I want students to come to me with their concerns. How else is one to know how students feel?
