This section highlights the importance of advisors and faculty taking interest in students throughout their enrollment with the institution. Relationships mean everything and if a student doesn't have a relationship with faculty or staff then it will be so easy for them to fall through the cracks and determine to leave before anyone can do something to positively impact their thinking processes. The intervention process chronicled here is good and can be helpful; however, the reader should be reminded that this is not rocket science. This is people taking a caring and thoughful approach toward other people's problems. As stated in this section, the act of listening and being a sounding board can mean all the difference in helping the student work through the problem.