Bret-- My theory is that you can't communicate often enough or in too many ways. A newsletter can be good, but sometimes when you see stacks of them still around or in the trash it can be a little frustrating. But if you get even a couple to read some pertinent information then it's worth it. I agree, orientation is overwhelming. We (higher education) tend to give them too much all at once. But a captive audience (so to speak) is just too tempting and we need to be sure to give them all the regulatory information as well. Something they can earily refer back to is always helpful. Either in written form, on your web site or in a central area. Susan