Tim--
The privacy/legal issues allow for appropriate sharing of information if there is a 'need to know'. That's a fine line, I understand. However, some information that is collected in Admissions would be completely appropriate to pass along to faculty who are working with students to achieve academic goals.
That said, your method of listening and offering suggestions and support is always an excellent and effective approach. At the end of the day, that is what people need and want.
Susan
