I have my heart in educating students and I must say that they are so appreciative of my efforts to work with them. Although I do follow the policies and procedures of the program and stick to them, my students understand that they need to all have an equal education and equal accountability.
Tutoring sessions are a place to not only educate our students, but to get to know them and share some experiences. It is also a good time to share with them channels of communication between them and me and the college support systems also.
It makes a big difference to these students to know we are here if they need us!