Joanne--
This sounds like an excellent system! I really like the name plate/bio aspect...they can make it as personal as they'd like. Identification of their support group at home provides a great perspective on possible barriers as well.
Your process for late enrollments being assimilated within 2 days is a great best practice. It is timely and also provides for consistency by having the same person/department perform this each time.
Congrats!
