<p>Yes, the representatives of the future will have to be very resourceful when it comes to things like JLIVE Chat (an instant messaging service) and Facebook.&nbsp; They have to understand the limitations and restricitions of what is appropriate to say and discuss in these forums but how they can help the new generation relate to the representatives.&nbsp; Also, the use of text messages and smart phones is going to be critical in communicating with prospective students.</p>