Sometimes we may think that customer service skills are just common sense but not everyone has had the expierience or guidence to understand or have the ability to provide it without some training. This is a perfect way to assit those people.

Almost 20 years of teaching has taught me that you can always refresh what you do in the classroom.  Today, the RT102 training has helped remind me of making an impact during orientation and that first week of school.  It reminded me of being in front of the class on day one and setting the standard.  Our starts fall right into the flow of our calendar, there is no break to reset and that can lead to short-changing you new students because you are in "next" class mode. You are not thinking about it is a whole new ball game… >>>

I have learned that my communication skills of active listening, proactive behavior to REALLY hear the student is very important.

this was an eye opener on the impact it has to new students at schools or programs

As I have found, sometimes you just need to listen to the student before judgment. It helps me knowing what they are concerned about and then I can have a plan for that students best success for his insecurity.

I teach a blended communication course at a technical school where we have a diversified group of students. Some students work full-time, others part-time and many commute long distances to our college. The academic programs are compressed time-wise allowing students to earn a bachelor's degree in 36 months. Due to the diversity, student time constraints, commuting, and work schedules, I always feel I must earn every minute of attention from each student. Otherwise, students will devote more time to their favorite technical courses without realizing that communication and public speaking are equally important to achieve success in their careers and… >>>

Always be prepared

great learning experience, and it will help me improve.

I learned how important it is to make your students feel like they have everything they need to succeed and to make sure they know we are here to help them .

This session was very informative and I plan on sharing what I've learned with my team, as well as implement new strategies to have every team member connect more with our students.

When I come to the school every day, I make sure to greet everyone personally and touch bases with students that I know where having difficulties.  I find it does make a difference and it opens the line of communication for students to feel more comfortable in asking for advice.

There were many good points brought out but if I had to pick one it would be seeing students as customers.  Frequently organizations become about the organization and lose sight of the student. Seeing the students as customers and keeping them at the center of decisions will help focus the entire organization on serving and meeting the needs of the student and it is hard to go wrong doing that.

From "marketing" to prospective students, to the registration process, to the classroom and ultimately to graduation I have observed gaps where the student is uniformed and left to navigate through the education process by themselves, which often leads to student drops. This module presented many key points to help students reach their goal that I will follow.

I learned the importance of using technology for the students that I teach

This lesson is well presented about understnding attrtion and building a retention plan.

This lesson helps me to learn various ways that I can contribute to the retention process of the students.

The assessment provided wisdom, best practices and my desire is to implement suggested action plans for successes.

My experience and success with teaching meant that I had to be a mentor, a facilitator, a cheerleader, a holder of high standards, and sometimes even a friend. It was always about building a learning bond between the instructor and the learner so that the I can help them learn.

Retention is challenging, but with an effective plan it can be helped along. 

This course helped me understand the concepts of doing customer services. Customer service is the best tool to retain students in school also bring more students trhough happy and satisfied students