Get Your Students Hired
One of the techniques that was presented for angry students was to listen without interrupting, but to also take notes while the student is talking. I am going to try this. I find angry students to be the most difficult students to work with, especially if their expectations for resolution are not realistic. I also liked the suggestion about asking the student about their idea for a solution. It gives the chance for discussion about a solution that will work within the school's or department policies.