My personal opinion is to treat each recruit like it's your own child or family member. You want to be 100% truth, if you don't know the answer find it out and get back to them in a timely manner or walk them down to the department that will be able to help them. This type of attitude is going to help with retention at the college, just imagine if every employee at the school acted in this way! How do you think this would make the student feel?