Paul Folkestad CHEP

I agree. The attitude and effort required for customer service must be instilled in the beginning and continually. If you are willing to put yourself in the customer's situation (external) or empathize with a fellow employee (internal), then you are on the right path toward honest introspection and good customer service.

susan coffey

I was surprised at the content. I was expecting the course to be boring and offer nothing new. It was a pleasant surprise to learn some new strategies for connecting with students and also to see some truly heart-centered approaches to education.

Angela Krentzman

This course was timely as I set up experience for students near completion of their program.  The objectives included hands-on practice managing their peers.  It was very helpful to read the concise points offered and with examples the students recovered some energy and participated with renewed enthusiasm

Robert Luke

I thought RT104 did a great job of pointing out the danger of negativity in an organization and the damage it can cause. The “intelligent heart” can have an equally powerful motivation for positivity and can help us to change the lives of our students. Well done RT104..!

miles mussati

Great class!!

Linh Ta

this class was very helpful in defining an internal and external customer and how they relate to building a better customer service for every one.

Richard Hays

This was great! I felt it was more common sense thatn anything else!

Mary Sherman

I enjoy RT105 because of the reminder of the importance of internal customers as well as the external ones.  I believe this committment to building effective work teams through serving each other to complete our tasks is an important element of serving all members of the organization, customers, and community.

Ethel Burnett

I loved ED108 it was one of the most exciting courses that added so much confirmation to my work as an instructor. My students have confirmed that I exude the qualities that are explained in that lesson. The facilitator is extraordinary!!!!

Chelsea McCown

Fantastic ideas and great perspective on orientation! Very important information as students are finding it more and more difficult to come to school due to financial difficulties.

Hiram Fals

Great information and great points of view.

Michele Hays

i definetly learned a lot. we will be putting some of these practices into our school! Thank you!

Bill Goodwin

It's easy to see students are inferior but their opinion as people and customers count

Jason Quarles

I agree, this was an excellent class!

kerry hanson

good information as I continue to manage the "crisis clinic" through June 30, 2014