As the receptionist, I find it hard sometimes to make sure that callers calling in understand that FERPA prohibits me from giving them information about students...even if it's simply paging them for a phone call. They tend to get so frustrated when you try to route them to Stuent Services for further assistance and act as if it's because I simply don't want to be bothered. That's the furthest thing from the truth, I'm simply following compliance set in place to protect our students.