We Must Listen To Our Students
Listening to our students and helping them in any way we can is as important as the information we are trying to teach them.
I agree- I have posted in my office the following regardless of the situation:
•Be “relational” not just “transactional”
•Listen, listen, listen
•Express empathy
You want to address the affect (It’s not “just the facts”)
A. Lewis
Understanding a student needs requires good listening skills and a desire to build professional reslation with the student. This is an outanding customer service practice.
Understanding a student needs requires good listening skills and a desire to build professional reslation with the student. This is an outanding customer service practice.
Listen,Listen, Listen. If you want to turn off a student, to you , the course or the school, ignore him or worse, don't answer his question to his satisfaction! That's bad customer relations!! I want ALL of my students to feel the accomplishment and excitement I have of the course.
