This profession is new to me and I was very overwhelmed. I feel very confident since taking this course. I still of course have much more to learn but since this training I feel a lot better about how to handle things and what to say when coming across obstacles. This training was extremely educational and it's information I will use everyday. I thought I somewhat had a grasp on rules and regulations but now I really understand policy and procedures. There was a lot of info I didn't know or even realize.

Awesome Course!!