I liked the own your attitude. It is easy to let your mood to control you but we can always make the choice to control our mood. As financial aid we have a lot of contact with students before they start class so we can influence their experience at the school. 

Consequenses of dishonest behavior

I have learned what information should be sent to DOE.

Always good to remind our students of finacial responsibilities. 

I agree that all departments must have effective communication and preparation for all upcoming audits, team work is essential. 

I have learned that efficency, while providing good customer service is possible. We can have quality, and quantity.

It is good to know that after several years in this business, the rules haven't changed, the professionals have.  I beleive in 100% customer service to be given to all.  The admissions rep. brings in the student, FA closes by presenting their awards package in a timely manner, and good customer service.

Most schools never regain eligibility after loosing it

Much of the financial aid responsibility is also within the accounting department

I learned to read slowly and pay attention the and or's in the context.