The delivery of student services is essential to the enrollment and retention of students. Those professionals working in the area of student services need to be current on what services students are seeking and how they can best be delivered. This group is for student services professionals who aspire to discuss and master the competencies necessary for exemplary performance and top customer service in a dynamic, rapidly changing education landscape. Group members share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance.
It is important to build a thorough retention program by using strategies to support students, hear their experiences and build on them, trained professionals, knowledge of learners and how to bring them together, etc.
In the Dynamics of Intervention I learned two ways to intervene. The surveying way and the vertical approach. I see the necesity for both as you want to find the initial way into learning about the problem; survfey then vertically probe. That way you can get to the heart of the problem.
I have learned about the general adaptation syndrome and, how as higher education staff and personel, we can intervene early on to support students. As students feel they are falling behind their peers or that there education isn't going to place them in a better spot, students lose hope and belief in the institution and their education. This leads them to stop studying and leave the institution. If we focus on preventing attrition before it happens and remediating before the downward part of the general adaptation syndrome then we can keep students aligned with and working towards their academic and… >>>
Building trust and rapport is important to student retention. It is also important to communicate, listen and follow up.
It's really important to see from a student's perspective, in order to cater to their needs accordingly.
I learned that retention must be a focus of school culture that way responsibility is distributed among all people and departments. Tracking students by cohorts or programs and creating a culture of support will help increase unnecesary attrition. Attrition is, "a by-product of doing the right thing the right way". So, a University can't look at retention as a number, but as a process and campus culture that supports students so that retention is a by-product of University actions.
Share a smile, remain positive, and upbeat, and model consistent positive behavior.
I always ensure and advise students that my office and our conversation is a "safe space", and they feel comfortable once they realize I am here to help them and care about their success.
Encouraging, and inspiring students is essential to helping them understand and own their struggles. This allows them to make a change in behavior, adjust their approach, and improve for success.
Getting to know students is essential to their success and to yours as well.
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Career Ed Lounge is embedded in over eighty professional development portals serving the career and technical education community. Performance Groups in the Lounge are integrated with related learning opportunities offered on these portals. With a few exceptions, Performance Groups are also publicly available to any member of the Lounge to maximize peer-to-peer learning and performance outcomes.
