The importance of identifying and following through with training necessary to make students, faculty, and staff comfortable with learning management systems, time management, and communication tools cannot be emphasized enough. Many school leaders identify training needs, but don't a) require training; b) provide staff time to manage, audit, or update training; and c) evaluate training to see if it helps.
Anticipate some resistance to training- it represents change. Starting a successful online program is a change. Refresh the leadership team with strategies for managing change. Explore this useful website.
Many learning management systems provide online training tools or on-site training. Often the on-site training is limited to the system administrator, not the faculty and staff who will be using the system.
Requiring faculty and staff to enroll in and work through at least one module of an online course is a good first step. Prior to enrolling, it is often useful to have trainees provide a self-assessment of their computer skills. Determining that a trainee is a novice, intermediate, or skilled personal computer user will help the system administrator and course developer prioritize changes.