How often should managers work directly with cistomers to get a feel on the environment

I agree in that it is best to reach all new students as soon as possible and address any questions they may have. I find it effective to also seek out potential "issues" the students might have which would prevent them from succeeding in the program. I recently had a student absent for 2 days and found out it was due to transportation. To the student, the world was ending. On my end, i referred the student to Student Affairs and they were able to obtain a bus pass. Easy fix and the student was retained.

Does anyone experience students whose success is being undermined by their families? 

For example, students are "forced" to go away with the family instead of staying home to study. Or families let students start school, promising to help with child care, but then rescind the help a few weeks later. 

Any thoughts on how to deal with this phenomenon?

Do you think it sends a postive message to the students for allowing a student back to school after a physical fight with another student?

One best practice that I find effective is calling my new students before the class starts and welcoming them to the program as well as answering any of their last minute questions.  The new students really respond to it and also helps to ease any of their anxiety regarding the first day of class.

Here's a great resource for you to assess your student's learning styles.  Enjoy!

http://www.educationplanner.org/students/self-assessments/learning-styles.shtml

Its true , i will not return to a store with poor customer service. I believe the customer have a right to choose the business that goes above and beyond to make the visit special and comfortable. A smile, a welcome are simple effective ways to start.

What is the retention formula? What about the student who is boderline asnd will probably do a poor job in the workplace? What is the job he is preparing for involves the morbidity and mortality of persons?

Effective Admissions teams are great partners in the retention process.

Providing outstanding customer service, successful business focus on building customer service loyalty above all else. Understanding the customer needs and exploring the new trends those potential customers are seeking for. Since most customers shop over the internet it is important that once they meet with a representative in person they are provided with as much information regarding good value.

Does anyone have a solution for starting a carpool among students?  How are liability issues addressed? What are the retention success rates with that type of program in place?

If your school has a carpool program how was it started?  Who monitors it?  I would really appreciate any type of information and feed back about this program.  

Thank you

I find that if I group my new students with some existing students and I assign group work, I have found a higher retention rate among both the new students and the existing students.  I am creating an immediate need for the new students.  They are part of the team and they want to succeed and they want their group to succeed.  Part of the group work requirement is insure that all team mates are present to get full credit on the assignment.  The team leaders  meet with their group and keep me informed of the group participation and alert me immediately at any signs of trouble any of the students are having so I can meet with those students for tutoring. The existing students feel that they need to be in every class meeting every day so they can help their class mates and watch for any struggles that may come up.  The students that have needed the extra help are more comfortable with me meeting with them one-on- one.  I get the chance to catch any problems and address them quickly.  The students like the extra attention and don't want to leave until they are finished with their program. The Team approach has worked well in my class.

Being a new instructor for theory and simulation has brought much joy, excitement and contentment all bundled together; to share many years of experience with students is beyond words. It has also brought challenges that I could use some input to help resolve.  When asked students what part of their clinical experience/s was most helpful to obtaining knowledge beyond the classroom, the response I received from two (2) students was that they would pass on discussion, meaning they did not want to discuss their clinical experiences or what part of those experiences touched them personally in building upon their new-learning practice?  When I asked why, they stated because they were told not to discuss clinic with me.  Again, when asked who told them this, they would not share in fear of retaliation; one student commented.  Any ideas, or suggestions to build repertoire with students who have multiply team players who may be telling students this? 

I am also finding students going to other instructors with questions pertaining to topics covered in another instructors' class.  How I have handled this situation is first listen to the student's concern and/or question, then ask the student if they have had a discussion with their instructor regarding this topic or would they feel more comfortable taking to me.  After meeting with a student, I would then let the instructor know that I had that conversation and what the outcome was so that instructor knew that I was in support of both the instructor and student. 

Any input would be most beneficial and applied.  Thanks.

Customer Service is more than listening to and answering questions.  You need to be observant of changes in the student while your communicating: face-to-face, telephone, email or text.  Initiate the conversation when you see them walking down the hall looking tired or like they slept in their clothing.  If they're venting close to you - take them aside and ask what's wrong.  Watch for their cry for help.  Reach out if they're absent.  Ask their peers if they've heard from them lately.  If they confide in you, ask if you can try to get them help.  Pride is difficult obsticle for most students.  No one wants to admit failure or that they need help.  If you can help one student, don't be surprised if more seek you out.  word will spread quickly.

Good luck, Bill

thank you

customer service

With a a large rural area it is sometimes a bigger challenge to retain students

I am welcome to any and all suggestions! 

We try to make contact with every student every day. Campus activities and converastions

Leaning the different methods of student retention was informative and interesting!