Erika,
I wholeheartedly agree that technology can't and shouldn't replace human connection, even though it seems to be trying. And I think that's why most of us are in this field (I hope). I tried to teach my students that social poise can get them far, but we can only do that in person to model and practice. Many people used to laugh at the COMTA Communication Competency about 10 years ago, but sadly, it is getting to be something that needs to be directly taught. (Although I shudder to think how many campuses teach Inter-personal Communications in an online… >>>