Allison Sievers

Discussion Comment

Follow up voicemail to student who hasnt applied

Please provide an example message of a voicemail we can leave to a student who was from an online vendor - who you sent information to two days ago who hasnt applied yet. Be sure to include a purpose, connection with caller, W.I.I.F.M, Sense of Urgency, Action to take, but still brief -under 30 seconds-if possible!

Allison Sievers

Discussion Comment

Cost objections

This module stated " By the way, cost objections translate into â€œyour school/program isnâ€™t worth this much money to meâ€. How can you overcome this objection? What is the student missing in the information process?

Allison Sievers

Discussion Comment

Objection - Feel, Felt, Found

1. Identify a common objection 2. Give example of how to overcome objection with a feel, felt, found statement

Allison Sievers

Discussion Comment

Hidden obstacles

What hidden obstacles have you encountered with your prospective students? How do you overcome these obstacles?

Allison Sievers

Discussion Comment

Closing on the phone

What is our intention with closing on the phone? (i.e. the first step for the student) How do you encourage students to take that first step? Please provide an example of your dialogue

Allison Sievers

Discussion Comment

Probing questions

On average, how long do you take probing with your caller on our phone script? What are your top 3 favorite probing questions?

Allison Sievers

Discussion Comment

Prospecting

How can you do prospecting if you do not cold call and recieve leads through a call center warm transfer?

Allison Sievers

Discussion Comment

Buying committe

Let's talk buying committe. What does this look like with online enrollment and online sales. Who could be the possible buying committe? How do you engage them into the process? (Do you now?) What would be the benefit of doing so?

Allison Sievers

Discussion Comment

Do people care about how much you know?

The 1st module had stated that people don't care about how much you know - but rather about how much you care. Do you believe this to be true? Have you expierenced this yourself as a consumer? What prompted you to buy? Trust, caring, knowlege? Please provide detailed examples

Allison Sievers

Discussion Comment

Analyze your calls

Do you analyze your calls after hanging up the phone? * Not based on the students reactions or discussions, but based on how you handled the call. * Do you search for things you may have done differently to improve the call or result? * Are these mental notes or do you keep track of what your goals for phone improvements are?