Chyrl Ayers

Discussion Comment

Are Processes In Your Business Office Outdated?

Gilda, Reviews and audits are a great way to ensure that your process and procedures are working; however, it is important to periodically evaluate your internal procedures to guarantee up-to-date processes. All of us should look for ways to better service our students and meet their needs. Sincerely, Chyrl Ayers

Chyrl Ayers

Discussion Comment

The Most Important Characteristic of Financial Aid

Gilda, Great approach. I agree all three are important and understand the need to focus on service. It is important to make students and parents to feel that they are being assisted throughout the process. It is great that you ensure superior service regardless of the outcome. Sincerely, Chyrl Ayers

Chyrl Ayers

Discussion Comment

Are Processes In Your Business Office Outdated?

LAUREN, Any measures that you can take to make your office more efficient is an important tool. It is great that your campus has an online system that allows for the elimnation of paper and repetitive processes. Sincerely, Chyrl Ayers

Chyrl Ayers

Discussion Comment

Collecting Third Party Statements

If you are collecting statements from a third party, do you find this process to be difficult? If so, why?

Chyrl Ayers

Discussion Comment

Dependency Override

Do you think there is ever a reason to consider a student for a dependency override when the student has a relationship with their parents? If so, what would that reason be?

Chyrl Ayers

Discussion Comment

Procedures for PJs

What are the procedures your institution follows when considering a student for a PJ?

Chyrl Ayers

Discussion Comment

Reversing a PJ

Have you ever considered a student for a PJ but later decided to decline the process? If so, why?

Chyrl Ayers

Discussion Comment

Specific Student Issues

Which is the most difficult agency to provide resolution for comment codes in a timely manner? Does your student population have any specific issues related to comment codes that make it difficult to resolve these?

Chyrl Ayers

Discussion Comment

Death File Match

Have you ever had a student fail the Death File Match and how did you resolve the issue?

Chyrl Ayers

Discussion Comment

Handling Comment Codes

Do you have staff that specializes in handling comment codes to ensure accurate processing? Explain any efficiency created through these being handled by specific team members.